Free Returns

Returns are free under these conditions

We want to insure that every customer is happy with their order. If you are not satisfied with your item(s) we accept returns within 30 days of the delivery date. Returned items must not be used, washed, scratched, dirty, or broken in any way. We have the right to decline returns/exchanges if the item doesn't match our terms. We will give a full refund for the item once it has gone through our quality control checks.

To Return:

Simply contact us through backwatersbrand@gmail.com with "Return" in your title. Also include your name and order number in your description. Follow the sample email's format below.